Tag Archives: Tech Thursday

Timely Performance Support Facilitates Work More Effectively

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Tech Thursday is a blog series where we feature industry people, corporate learners and trainers on their e-learning habits. It covers everything from the e-learning they do in their company to the one tech device they can’t live without. This Thursday, we feature KaiRu, who works at Ministry of Social and Family Development as a senior staff officer. She shares with us how on-the-job training helps her to learn most quickly and effectively, and  the extensive online resource sharing drive of training materials and professional information acts like a performance support guide which facilitates her work.  

kairuHi Kairu! Tell us a bit about yourself.

Hello, my name is Kairu. I work with the Ministry of Social and Family Development / Rehabilitation and Protection Group. My designation is Senior Staff Officer. I graduated with a social work degree. Currently, my work involves both indirect practice (programme planning) , as well as direct practice (managing cases which have been referred to the Ministry for rehabilitation and/or have protection concerns).

What kind of training do you do in your company?

Training is mainly conducted through workshops, seminars and conferences. As it is impossible for us to use the same method or way to handle different cases, a major aspect of our training is through on-the-job training and mentoring by senior officers. I hate to admit this, but we seldom do e-learning. We do, however, have a very extensive online resource sharing drive of training materials and professional information which we can access anywhere and anytime we want. The sharing drive acts like a performance support guide for me and in my opinion, this is the most effective type of “training ” as I can get access to the right kind of information at the right time. I learn most by doing, and the nature of my work makes it such that there is no “standard procedure” which I can follow, hence contextual support is just what I need. 

What do you like about the different forms of training that you have?

On-the-job training helps me to learn most quickly and effectively. Workshops are usually conducted with a smaller class size that facilitates skills based learning and discussion. I feel that these workshops facilitates in depth discussions and provides me with the opportunity to reflect about my work as well as to learn more from the other participants. I also like attending conferences and seminars as they allow me to interact with fellow professionals in the social work sector. Sometimes the speakers are from overseas and I appreciate their sharing on social work practices in their home countries. These conferences and seminars widen my perspectives and force me to evaluate our practices and  how certain practice models they are using overseas may be adapted here.

 “The sharing drive acts like a performance support guide for me and in my opinion, this is the most effective type of “training” as I can get access to the right kind of information at the right time.”

Other than the training provided by your company, do you actively seek out other ways to improve how you do your job? If yes, how do you do so?

I would love to say I do, but unfortunately my answer is no. My work is not like the typical nine-to-five kind of job and I am a firm believer of work-life balance.  Hence apart from keeping up to date with the news, I try not to do work related things once I knock off.

What kind of tech devices do you use?

I have a smart phone, my laptop and an Ipad.

What is one device you can’t live without, and why?

Definitely my phone. I use my phone for communication purposes with family and friends and keep myself updated on what’s happening in the society. When I commute, I use my phone to surf the internet, look at social media platforms like Pinterest, Instagram and Facebook.

“I learn most by doing and the nature of my work makes it such that there is no “standard procedure” which I can follow, hence contextual support is just what I need. “

What is the one technology tool that has helped you a lot in learning? Why?  I have to say it is computers and laptops. When I was much younger and there was no computer, sharing of information was very limited. To know what’s happening around the world, we have to either watch the news on TV or listen to the news at specific timing or read the newspapers. Now, we can easily surf the Internet for news and information anytime, click on links after links for varied reports and details, copy and paste the information with just a few clicks. Computers and laptops also allow me to do my work effectively and quickly.  

Multitude of Training Opportunities for Professional Development

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Tech Thursday is a blog series where we feature industry people, corporate learners and trainers on their e-learning habits. It covers everything from the e-learning they do in their company to the one tech device they can’t live without. This Thursday, we feature Weihao, who is a Senior Client Service Representative in a financial services company. He shares with us the multitude of training opportunities his company provides for them and how his company values talent and develops them by spending time and resources on flying trainers from other countries to hold training sessions for the staff.

Tell us a bit about yourself. Where do you work at and what is your designation?

I am Weihao. I graduated with a Bachelor of Business (Economics & Finance) from RMIT. I am currently working in a financial services company as a Senior Client Service Representative.

What kind of training do you do in your company?

My company offers a multitude of training opportunities and I appreciate that. The training opportunities range from on the job training, WebEx training (live or on demand training), to dedicated on site trainers and e-learning modules that staff can take. All staff are also required to complete a certain number of hours of training per year.

source: www.sound-connect.com

“My company offers a multitude of training opportunities and I appreciate that. The training opportunities range from on the job training, WebEx training (live or on demand training), to dedicated on site trainers and e-learning modules that staff can take.”

 

How do you usually go through training?

I am fortunate to be in a company that values talent and is willing to spend time and resources on us to help develop us professionally. The company will frequently fly trainers from around the world to conduct face to face training sessions for us. These trainings are usually geared towards teaching soft skills such as how to handle difficult clients. We have also recently added a trainer to be located on site in our Singapore Office and that would allow for more trainings to be conducted.

For e-learning modules, we can simply log in to our company’s intranet to subscribe to the modules and take them any time we want. The modules cover a spectrum of content including both hard skills and soft skills. There is usually an assessment conducted at the end of the module to assess our understanding of the session.

There are also WebEx knowledge sharing sessions conducted by both internal or external parties for us to keep abreast of developments within the financial industry. The Q&A sessions at the end are always great opportunities for us to ask questions to deepen our understanding.

Lastly, seniors and team leaders will also conduct on the job training from time to time to impart their experience and knowledge to the junior partners.

 

Source: depts.washington.edu

“I am fortunate to be in a company that values talent and is willing to spend time and resources on us to help develop us professionally.”

 

What do you like about the different forms of training that you have?

The training methods are varied and training focuses on both hard skills and soft skills.

Other than the training provided by your company, do you actively seek out other ways to improve how you do your job? If yes, how do you do so?

I actively follow financial news through news sources such as Bloomberg or Business Times. My company also offers free online subscriptions to various financial news providers which we can access at our leisure.

What kind of tech devices do you use?

I have a smartphone.

What is one device you can’t live without, and why?

My smartphone. I use it to stay in touch with the news.

What is the one technology tool that has helped you a lot in learning? Why?

The internet. All sorts of information and knowledge are now conveniently available at the click of a button.

Customised Professional Development

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Tech Thursday is a blog series where we feature industry people, corporate learners and trainers on their e-learning habits. It covers everything from the e-learning they do in their company to the one tech device they can’t live without. This thursday, we feature Jean, who used to teach in a primary school and was Information Communications Technology (ICT) Level Head for her school. She shares with us the training programmes for the teachers, and how in the school environment, teaching and learning takes place not just for the students, but for teachers as well.

Tell us a bit about yourself. Where do you work at and what is your designation?

I am Jean, I was a teacher for 5 years and have recently left the service. I graduated with a honours degree in Bachelor of Arts, specialising in Chinese Language and Literature  from the Nanyang Technology University. Before I left the service, I was the Information Communications Technology (ICT) Level Head for my school, and was championing programs to facilitate learning emphasizing on 21st century competency skills like self directed learning and collaborative learning.

What kind of training do you do in your school?

Firstly, we normally call it professional development rather than training. As most teachers would have already went through either a diploma or bachelor’s programme with National Institute of Education (NIE), we will just have a short induction program for new staff when they first join the school. Secondly, we also have workshops, professional sharing sessions and e-learning sessions where we will cover mainly pedagogical content,skills or techniques. Last but not least, we have tons of on-the-job training, via the mentoring by seniors and supervising officers.

How do you usually go through training?

For new teachers, there are a couple of compulsory courses which they have to attend, either in the forms of workshops or e- learning sessions. Subsequently, for teachers’ own professional learning development, teachers can choose the type of courses they would like to attend in a year, ranging from pedagogical content to classroom management strategies to children’s cognitive development.

I appreciate the fact that there is a certain amount of flexibility for us to choose the type of courses we would like to attend instead of being dictated by our supervisors. In this way the learning is more customised and I’m more motivated to learn and be trained in what I feel is lacking in myself or simply something I’m more interested in.

For e-learning sessions, they are normally done  on an interactive learning platform where there will be case studies and continual assessments along the way. At the end, there will be a final quiz assessing the learning.

On-the-job training is essentially where most of our professional development takes place. Personally, I benefit most from going to other teachers’ classrooms to observe their lessons as well as when we have professional learning teams. Usually the teachers teaching the same level will come together to identify a gap in the children’s learning and design a lesson package or come up with various strategies to bridge that gap. There is a mentoring program in my school where teachers of varying teaching experiences are allocated  “mentoring” periods to observe each others’ classes. A more senior teacher may be observing a younger teacher in terms of how he/she  integrates various web 2.0 mobile platforms in our curriculum and a younger officer may be learning from the senior teacher in terms of pedagogical content and teaching strategies.

What do you like about the different forms of training that you have?

I appreciate the fact that there are various modes of professional development for teachers. Teacher led workshops normally share very realistic examples and knowledge as “only a teacher will understand another teacher”. Conferences where experts from different countries or different fields come together are very rich in knowledge and content. E-learning on interactive platforms suits the nature of our job, allowing us to go through the learning at our preferred time and pace.

source: nie.edu.sg

Other than the training provided by your school, do you actively seek out other ways to improve how you do your job? If yes, how do you do so?

I try to read newspapers daily to keep abreast of what’s happening locally and internationally. I’m quite active on social media and follow education, technology and psychology related articles,journals and accounts closely. I attend theatre and drama plays, visit the museums, and sign up for external courses which I feel will help me improve on my job.

What kind of tech devices do you use?

I own a laptop, an Ipad and an Iphone.

What is one device you can’t live without, and why?

I definitely cannot do without my Iphone. These days I rely on Google Maps to navigate around, access work and personal emails, jot down whatever ideas I have for work while I’m on the go, check my social media accounts like Twitter, Instagram, Swarm and Facebook for timely updates and of course communicate with co workers, friends and family on What’s app.

What is the one technology tool that has helped you a lot in learning? Why?

Definitely Mr Google. I have lost track of the number of times I found myself stuck at work or faced with a challenge and my immediate action would be to google for solutions or answers. Although it is important to be able to sieve through the large amount of information for accurate information, Mr Google has definitely been my “go-to-person” whenever I’m in need.

Customised Training Courses for Employee Development

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Tech Thursday is a blog series where we feature industry people, corporate learners and trainers on their e-learning habits. It covers everything from the e-learning they do in their company to the one tech device they can’t live without. This thursday, we feature Tiffany, who works as a risk consultant in a multi-national accounting firm. She shares with us the kinds of programmes that her company has for its employees, and how she has benefited from the wide array of training programmes that it offers.

Hi Tiffany! Tell us a bit about yourself.

I am working as an Assistant Manager doing risk consulting in one of the main professional services companies. I’ve been in this industry for about 4 years.

coaching

Source: globaldreamsknoxville.com

What kind of training do you do in your company?

When consultants first join the company, they are given a week long training coordinated by the Learning and Development Unit. Basics of the role will be communicated to us via powerpoint slides as well as case studies to introduce an element of real life application. However, about 95% of what we need to know is taught via OJT (on-the-job training), as the work we perform requires us to be highly adaptable. Each project that we embark on requires us to understand and design risk profiles specific for that particular client. Personally I feel that learning from an experienced senior is a really good form of training.

What is the training for?

Training conducted is mainly for key skills required in our job scope. For example, report writing skills, product understanding and changes in the local regulations or the firm’s risk management developments.

I like the fact that I can choose from a myriad of training courses conducted so that I can customise my learning in accordance to my needs or interests.

How do you usually go through training?

For compulsory training, my firm will send emails to lead us to links to do training from slides.

For skills training, we are allowed to pick from a variety of course offerings. We will search for interesting or relevant courses through our company’s website and look at the training schedules. After signing up for these trainings, we will attend these half or full day face to face teaching sessions. Usually learning material is sent to us for pre-course readings. At the end of most of these face-to-face trainings, we will have a self assessment to reinforce our learning takeaways.

What do you like about the different forms of training that you have?

As a risk consultant, there isn’t a one size fit all type of training schedule as skill requirements differ from person to person depending on your strengths and focus areas. I like the fact that I can choose from a myriad of training courses conducted so that I can customise my learning in accordance to my needs or interests.

Other than the training provided by your company, do you actively seek out other ways to improve how you do your job? 

I will try to read the papers to keep up to date with happenings around the world. You never know when this type of information could come in handy in my course of work. Also, I use a simple app called Flipboard and on my way back from work, I will flip through the app’s ‘business magazine’ to see if there are any short interesting articles to read.

What kind of tech devices do you use?

I have a smart phone, my work laptop and my own personal laptop.

What is one device you can’t live without, and why?

I would have to say that I am unable to live without my work laptop. I find my outlook programme particularly useful to perform multiple tasks within the same platform. i.e. To schedule meetings, archive learning material sent through emails and last but not least, to keep myself constantly connected to my clients.

What is the one technology tool that has helped you a lot in learning? Why? 

It would be a difficult toss up between Google, the brilliant search engine and Wikipedia, the wonderful online encyclopedia. I literally spend hours on these two ‘oracles’ clicking on hyperlink after hyperlink, following an endless stream of semi-related topics.

Building “Coaching Culture” Key For Effective Training

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Tech Thursday is a blog series where we feature industry people, corporate learners and trainers on their e-learning habits. It covers everything from the e-learning they do in their company to the one tech device they can’t live without. This thursday, we feature David, who works in the audit department of a multi-national accounting firm. He shares with us the comprehensive training programmes that his company has and shares about the importance of a coaching culture and how it impacts employee performance.

Tell us a bit about yourself. Where do you work at and what is your designation?

I am David, and I am about to enter into my second year of work soon. I graduated with a double degree in Bachelor of Accountancy and a Bachelor of Business Management from the Singapore Management University. I currently work in the audit department of a multinational accounting firm. I specialise in the audit of financial services clients i.e Banking, Asset Management, Insurance companies.

What kind of training do you do in your company?

Firstly, as with most firms, my firm has an onboarding programme for new staff. Secondly, we also have e-learning sessions where we will cover mainly technical content. Last but not least, we have tons of on-the-job training, via the coaching by my seniors and managers.

 I am grateful to be in a firm which emphasizes a lot on a “coaching culture” and staff are encouraged to set aside time to guide their juniors.

How do you usually go through training?

For onboarding training, as accounting firms normally have large intakes, a workshop style programme normally takes place, and a full two weeks would be set aside. It covers both hard skills (revision of technical accounting knowledge), and soft skills (client management, learning how to be an effective team member). Such training “blocks” usually occur for every subsequent promotion of staff level.

For elearning sesions on technical content, this is done on an interactive learning platform where there will be case studies and continual assessments along the way.  At the end, there will be a final assessment to ensure that we are on all the same page.

I appreciate the fact that my company emphasizes on learning the soft skills as much as the hard skills. I think this is key in ensuring an all-rounded development of employees.

Source: CareerBright.com

Source: CareerBright.com

On-the-job training makes up the bulk of our training. I am grateful to be in a firm which emphasizes a lot on a “coaching culture” and staff are encouraged to set aside time to guide juniors through the auditing methodology of our firm, performing of audit procedures, and other important soft skills such as client management. I feel that such impartation of knowledge and skills is most effective as we get to experience first-hand instead of just learning from the classroom/textbook.

What do you like about the different forms of training that you have?

I appreciate the fact that my company emphasizes on learning the soft skills as much as the hard skills. I think this is key in ensuring an all-rounded development of employees. Also, the style of teaching is important. Having interactive workshop-styled sessions help to ensure participants remain engaged and retain the content being taught.

Other than the training provided by your company, do you actively seek out other ways to improve how you do your job? If yes, how do you do so?

I do my best to keep abreast of financial news (as my department specialises in the financial services sector), as well as accounting regulatory developments. This is via the papers I read, as well as the online resources that the company provides. I do own several useful accounting guides which have been with me since my university times; but I always have to ensure that what I read is updated, due to the fast-changing nature of accounting regulations these days.

What kind of tech devices do you use?

I own a laptop and a smartphone.

What is one device you can’t live without, and why?

I definitely cannot do without my trusty laptop. Most of my work is done on the laptop and the email is used very often for communicating with clients.

What is the one technology tool that has helped you a lot in learning? Why?

The internet, definitely. It is a convenient source replete with useful information. But of course, learning how to sift through what is and what isn’t useful, is equally important.