Category Archives: Knowledge Management

Tips To Building Company Knowledge With Videos

source: soft9000.com

source: soft9000.com

For a long time now, videos have served companies as a truly high-impact tool for training purposes. Their ability to capture and replay human activity is second to no other medium, and so they are especially ideal for walking their audience through specific techniques, processes or tasks.

Continue reading

How Great Stories Are Powerful Tools For Sharing Knowledge

source: geneix.com

source: geneix.com

Throughout history, we’ve been using stories to pass on wisdom and culture; stories are indeed a very communicative form to share knowledge. By telling a story, we can communicate lessons, convey complex concepts, or represent abstract ideas.

So it’s not surprising that some of the world’s leading organizations use stories as a tool to not only educate their employees, but also motivate and inspire them. For instance, Nike preserves the legacy of its prolific co-founder Bill Bowerman, by teaching its managers to communicate his leadership principles and values through stories.

Continue reading

Top Tips For Curating Content To Drive Employee Learning

source: binkd.com

source: binkd.com

Great content is everywhere on the web. For instance, if you wanted to learn how to make a cup of coffee, chances are there will be a good many videos to show you exactly how, infographics to teach you the difference between a flat white and a latte, and if you’re interested, even articles to explain coffee history.

So if we wanted to build learning content quickly, we don’t have to start from scratch. Curating content from the web has emerged as a viable alternative to provide employees with relevant knowledge and information fast enough to keep up with the rate of change.

Yet while curation helps us to build learning content faster, there’s still a fair bit of work that goes into it, fortunately for us, not the back-breaking kind. Curation involves sorting out information that’s available, and showcasing it in a meaningful way around a certain topic. There’s a bit of an art to it, so to help you get started, here are a few tips to check out as you’re on your way to curating great learning material for your teams, or people in your organisation.

Here are our top tips:

#1 Aggregating content is only step 1

Collecting a ton of content is only the first part of curation. A lot of people might confuse aggregation for content curation. However, the goal of curation is not to collect everything that’s available on a certain topic, rather it’s about providing quality information that has been carefully hand-picked to ensure that it’s information that would actually help people in their work.

Once you’ve aggregated content, you still need to filter information specific to a particular audience, and present the information in context for them in order for the content to be useful.

#2 Focus on what’s most critical

When we first start curating, we might develop the tendency to build up this seemingly endless bank of information, simply because we’re distracted by every fancy new piece of content that we find. But we have to remember it’s about quality not quantity.

A lot of times, what’s good to know isn’t what’s good to have. So to avoid overloading people with information, it’s important to determine if that article or video is really critical to include. Here are a few guiding questions to help you decide that:

  • Do they know this already?
  • Will this help them to achieve the outcomes in their work?
  • Is this concisely written/presented?
  • Is this relevant and current?
  • Can they put this into practice immediately?

#3 Add a personal touch

Curation is also about putting the information into context for the learner. This is the part where you elevate the content that you’ve already filtered out in order to personalise it for your audience.

You can add value to the content by

  • including commentary from subject matter experts, or people with more experience in the topic or area of work.
  • adding questions so learners  after some time to genuinely reflect after they’ve gone through a short module or topic

#4 Provide a variety of content types to engage the audience

Presenting a learning topic in a variety of content types keeps it from getting dull for your audience. It also appeals to a wider range of learners as some might prefer reading, while others prefer pictures to words. So try to mix in pictures, charts, infographics, videos , texts and short activities like quizzes to keep it engaging.

#5 Keep content bite-sized

Bite-sized content that can be consumed in less than 10 minute sessions appeal to employees short on time. Nobody has the time or maybe even wants to read a long academic paper during their workday. What employees need are quick hits of information or short paragraphs with detailed knowledge; basically content that they can easily and quickly jump in on, anytime they can get within their busy schedule.

#6 Actively check for feedback

Use feedback from polls, surveys, interviews or even the analytics features of the online platforms you use, to gauge which content are most helpful or more popular with your audience. With some information, you’re at least better positioned to make adjustments to your curation strategy.

Are you curating content in your teams? We’d love to hear some of your tips!

How To Create A Company Culture of Sharing

source: flickr.com

source: flickr.com

We have a culture of sharing. I believe we’ve all been taught to share since we were young… and some of us probably started first with sharing our toys, then maybe our clothes, a little gossip here and there, and perhaps even test answers (oops).  And today, we can look no further than our social media feeds to behold this thriving culture of sharing, in some cases – TMI!

Continue reading

3 Examples of Knowledge Sharing To Engage Employees

source: froodee.com

source: froodee.com

In an ever-changing climate where the only certainty is uncertainty, knowledge provides the constant source of competitive advantage. Successful companies know this, and continuously strive to tap into the collective wisdom of its people to fuel innovation.

Now with the new technologies available, it has become far easier for businesses to identify, capture, collect, store, categorize, share and use information to its advantage. And many companies have leveraged on them with the aim of creating robust knowledge banks that support employee performance.

One key success factor to a strong knowledge bank is inevitably content. For content to be engaging it has to be highly relevant to employees – you don’t want your knowledge bank to turn into a knowledge dump littered with information that will overload them.

Continue reading