Tech Thursday is a blog series where we feature industry people, corporate learners and trainers on their e-learning habits. It covers everything from the e-learning they do in their company to the one tech device they can’t live without. This Thursday, we feature Weihao, who is a Senior Client Service Representative in a financial services company. He shares with us the multitude of training opportunities his company provides for them and how his company values talent and develops them by spending time and resources on flying trainers from other countries to hold training sessions for the staff.
Tell us a bit about yourself. Where do you work at and what is your designation?
I am Weihao. I graduated with a Bachelor of Business (Economics & Finance) from RMIT. I am currently working in a financial services company as a Senior Client Service Representative.
What kind of training do you do in your company?
My company offers a multitude of training opportunities and I appreciate that. The training opportunities range from on the job training, WebEx training (live or on demand training), to dedicated on site trainers and e-learning modules that staff can take. All staff are also required to complete a certain number of hours of training per year.
“My company offers a multitude of training opportunities and I appreciate that. The training opportunities range from on the job training, WebEx training (live or on demand training), to dedicated on site trainers and e-learning modules that staff can take.”
How do you usually go through training?
I am fortunate to be in a company that values talent and is willing to spend time and resources on us to help develop us professionally. The company will frequently fly trainers from around the world to conduct face to face training sessions for us. These trainings are usually geared towards teaching soft skills such as how to handle difficult clients. We have also recently added a trainer to be located on site in our Singapore Office and that would allow for more trainings to be conducted.
For e-learning modules, we can simply log in to our company’s intranet to subscribe to the modules and take them any time we want. The modules cover a spectrum of content including both hard skills and soft skills. There is usually an assessment conducted at the end of the module to assess our understanding of the session.
There are also WebEx knowledge sharing sessions conducted by both internal or external parties for us to keep abreast of developments within the financial industry. The Q&A sessions at the end are always great opportunities for us to ask questions to deepen our understanding.
Lastly, seniors and team leaders will also conduct on the job training from time to time to impart their experience and knowledge to the junior partners.
“I am fortunate to be in a company that values talent and is willing to spend time and resources on us to help develop us professionally.”
What do you like about the different forms of training that you have?
The training methods are varied and training focuses on both hard skills and soft skills.
Other than the training provided by your company, do you actively seek out other ways to improve how you do your job? If yes, how do you do so?
I actively follow financial news through news sources such as Bloomberg or Business Times. My company also offers free online subscriptions to various financial news providers which we can access at our leisure.
What kind of tech devices do you use?
I have a smartphone.
What is one device you can’t live without, and why?
My smartphone. I use it to stay in touch with the news.
What is the one technology tool that has helped you a lot in learning? Why?
The internet. All sorts of information and knowledge are now conveniently available at the click of a button.